Fast forward four months and things were still not going well on the job search front. On 10/06/15 I received an unexpected email from Admirals recruitment team. They were looking to run a course called "Getting into Admiral" on 01/07/15 - 03/07/15 it was aimed at people who were "unsuccessful" in their interview. It would be three days of interview tips, sales training and an insight into Admiral. There would be an interview at the end and if passed would result in a job starting on the 13/07/15. The job was actually an inbound sales job which was appealing. I had a few interviews and few applications on the go at the time so phoned Admiral and asked if I could confirm I would attend a week beforehand due to it being three weeks away, which they said was fine.
If any ones reading this thinking "why apply for them again" I'm not in a position to turn anything down, I want to work, this was in a different site to the previous job application (actually with Admiral and not one of their brands) and hopefully it would be with different recruitment staff. I rang them a week beforehand and confirmed I was going to attend. At the time I had three interviews with three different companies over a three week period; week 1 would be HSBC, week 2 would be Admiral and week 3 would be Virgin Atlantic. All in Swansea and all call centre jobs, given my extensive experience and skill I set myself a target of passing at least two of the three interviews and getting myself a choice of jobs. Admiral in fact for various long drawn out reasons was my pick of the three jobs.
The course was situated in Admirals Telelink 2 Building in Swansea Vale, located a short hop from Llansamlet train station which is how I would be getting there. I rolled up to the building at 08:45 Thursday morning, due to confidence issues and the previous application I was dressed gender neutral. I was signed in by security then escorted into the canteen where we were to wait for the trainers. There were a few people already in before me and over the next ten minutes the rest of the applicants arrived. The applicants were as follows;
1. Me, a veteran of call centres, knows their way around the industry, can talk to people of all ilks and coming off a six month period of unemployment after working in the TSB call centre just down the road.
2. Swindon, a woman from Swindon currently living in Swansea. I didn't learn anything of her professional background.
3. Teacher, a middle aged former teacher, rather authoritarian and I found her rather old fashioned.
4. Navy, a former navy chef, currently unemployed and also had recent call centre sales experience.
5. Mac, a young girl who was a trainer in McDonald's.
6. Hardy, an ex squaddie who was currently working in sales in the call centre next door to Admiral.
7. Blonde, a woman a little younger than myself whose professional background I never found out about.
8. Q, a rather quiet guy who kept himself to himself.
9. Tess. a young girl who worked in a super market.
10. Max, a young boy who I never really found out much about.
11. Stylist, a young girl who worked in a hair salon.
12. Brunette, a middle aged woman who I never found out much about.
13. Don, a quiet guy who didn't say much with a beard to differentiate himself from Q.
14. Brad, an Australian who like me had spent most of the last few years working for an Internet retailer.
15. Ben, a rather laid back young man.
I found the trainers and recruiter who ran the course very professional the course included a welcome, facilities talk, Admirals core competencies, interview skills, listening in to agents, sales training some talks by management and sales training. All in all very professional and we got a free lunch which went down well. At the end of day two we drew lots for our interview times on the final day - the final day would be the interview and we'd get the results the following Monday which would mean a potential start a week later.
I arrived for my interview fifteen minutes early - arriving early is good but arriving to early results in sitting around getting nervous. First people I saw were Anita and Ruth who were running the course and interviewing, we were told they didn't have a say who was interviewing who - it was randomly assigned. I found Q sitting in the canteen after a quick chat Anita and Ruth called him in for his interview. I was sat on my own composing myself until Mac arrived. We had a chat and then I was called in for my interview.
This interview is now mentally my benchmark interview, the one I will now think of as the best an interview can go. I was on top form, answers were flowing, no awkward silences, eye contact was maintained and all in all very good and I came away thinking I'd got the job. I'd done everything, I'd brought paperwork that showed when I left Amazon due to productivity I was hitting my targets but when the work dried up I missed them for two weeks - hitting 150% of target the week before I was released. I'd prepared my own role play where I mock sold the interviewers my mobile phone. Feedback from the previous weeks interview with HSBC informed me recruiters when asking for examples want recent examples so when asked about motivation/targets I talked about targets and bonus for hitting them for Amazon because the previous call centre sales targets experience was from 2010. I left feeling confident, walked into Swansea to spend some money to celebrate my start a week Monday and generally felt on top of the world.
The situation for the job was there were 20 jobs on offer, 15 on the course and 20 applicants applied to the advert. I felt I was a top contender and well capable of finishing in the top 20 out of 35. I couldn't judge the applicants who I hadn't met but here's my opinion of the contenders from the course;
Certs to be offered a position;
1. Me, I was awesome during the interview, contributed to the team and tasks throughout the course. Used a few things in the interview others wouldn't have thought of and had extensive experience.
2. Mac, very professional, carried herself very well throughout the course and came across very well when discussing her current job at McDonald's. I genuinely think she's got team leader potential despite her lack of experience.
3. Brad, a brilliant talker and wonderfully laid back, if I called Admiral to discuss my insurance I'd want to talk to him.
4. Blonde, came really well in the tasks, mixed well with everyone and can only say good things about her.
Candidates I'd Hire;
I'm grouping Tess and Brunette together in this section as I felt they were both intimidated yet showed their strengths during the tasks and group talks. If anything both of these two are prime examples of why the course was set up, didn't shine as bright as others on their initial application but a chance to get them in again, give them some pointers and give them another shot.
The Maybes;
Teacher, personally I'm not sure she's a fit for a call centre environment, she was authoritarian, had trouble getting her point over and isn't going to be able to make sales with her personality. However she put a strong effort into the group tasks and her people skills could improve during the training course.
Ben, I like him, he contributed to every task well and got to know him as I walked him to the bus stop and gave him directions. Can't remember if he has call centre experience but think he can do well on the phones. The only reason I have him down as a maybe is because he's so laid back he may have trouble convincing the interviewers (if he's interviewed by someone who wasn't involved in the course) that he cares about getting the job.
Navy, he has experience but throughout the course he had a habit of putting his foot in his mouth, for an example during an example of bad customer service he told a story about how he embarrassed a call centre worker in front of his boss. In short I think he can thrive at this job but could shoot himself in the foot during the interview.
Max, in theory he should be a dead cert but his behaviour let him down, he was often laughing and giggling at other people when they were talking during presentations and discussions. Blanked virtually everyone on the course at one point of other and did the call centre no no of swearing on the call centre floor. Despite that I was impressed with him when he made an effort, he's young enough to grow out of that attitude and if he does as well in the interview as he did in the course deserves a second chance.
People Who I Don't Think Will Get Through;
Stylist, she didn't turn up after the first day and wasn't interviewed. I assume at best she'll be given a spot on the course if they hold another one. She came across as professional and the reason for not attending may have been out of her hands or she have been accepted for another job - who knows.
Swindon, no offence to her but I thought she came across as rather awkward and I just can't see her on the phones or enjoying the job. I think her strengths lay in other areas however if she did get the job call centre turn over is high and I could see her leaving before three months. Good luck, I hope she finds something but I don't think she fits the call centre environment.
Hardy, I felt being the only one of us currently working and working in a call centre doing sales he should have alpha maled the group. However I can't remember him doing or saying anything and sat on the sidelines not taking advantage of this course.
Q, nice guy but again sat on the sidelines and didn't contribute or take advantage of the situation.
Don, god bless him really nice guy but sat on the sidelines and again sadly didn't make an impact.
So cut to the following Monday where I was preparing for the next job interview, I got no phone call. The next day I got an email similar to the previous one and rang it asking for feedback. They said I didn't disclose being released on a previous job - as mentioned I did and even brought the paperwork to the interview to show I was hitting target despite being released for productivity. Said I didn't show passion - believe me I did and was complimented for showing how passionate I was the previous week when applying with HSBC. Finally they said talking about breaking up your day, hitting hourly targets to get bonus and being motivated by spending the bonus money wasn't an appropriate answer to being asked how I motivate myself.
After the first application it just sounds like utter utter bullshit.
I don't know what I want from this blog entry, there are no winners to be found here only losers. Admiral have missed out on a top quality worker twice and I've been trapped on the dole for seven months more than I should. Maybe I should have kicked off a second time but given the results from the first time my heart wasn't in it.
I bid the second interviewers no ill will just hope they are retrained before interviewing anyone else. I would hope that the first set of interviewers have been found out by now (I doubt this is the first time they've done this) and sacked. I'd like to thank everyone at Admiral who contributed to the course and I hope everyone who took part from it got something out of it.
As for me, tomorrow I'll be getting a call from a recruitment consultant about a new job I hope to be starting on Monday.
Here's to new starts...
