These days a lot of companies are using telephone interviews as first stage interviews to screen candidates before meeting them face to face. Yet people aren't taking them as a serious form of interview and fail the first hurdle immediately by making these simple mistakes.
1. Make Conversation
Chances are this person will be working with you in the future. They want to know that you can carry a conversation so as well as asking you questions, they are determining your personality and telephone manner.
It's not an interrogation, so ask them how they are or have they had a busy day. Nothing too serious like what was there childhood like but make sure you talk to them like they're a human and not a scary hiring robot question machine.
2. Do Your Research
So so many candidates don't bother to do any research before any interview. When the recruiter asks what they know about the company they say "nothing" or wrong information. This is just lazy, you are not only failing yourself but also the person interviewing you. Firstly this might be a company that you really don't want to work for. And this instantly speaks volumes about the kind of person you are and makes you seem disinterested in the role.
Companies hire people who want to work at that company. Make sure that comes across.
3. Know The Role
Where possible look at the job description, which is usually on the advert or most companies now will send over the job description to you. Read it. Make sure you check what key skills are required and then emphasise these where possible in questions. Use examples from your most recent roles. Make sure you know day to day if this is something you could wholeheartedly see yourself doing in the future.
4. Avoid Reading From A Piece Of Paper
If you have key points you want to get across, fine. Jot them down but it's so important for conversation to flow and this not to be you reading a script. It needs to sound natural not like your reading your CV to them.
5. Choose Your Environment Wisely
Go somewhere quiet with good phone signal. You don't want your conversation to be interrupted.
And sit up and smile as you are talking. You can genuinely hear someone smile when they are talking on the phone and if you're slouched in bed in your pjs, your tone is going to come over terrible.
6. Ask Questions
If they ask you if you have any questions at the end, have some prepared and make them relevant. If they haven't mentioned salary, then don't have the first thing you ask be the salary, second or third is fine. I mean you're not gonna work for free. Some good questions to ask are:
"How has this position come about?"
"What progression is there within your company"
"How many work within this office"
"If successful how soon would you want someone to start"
"What do you enjoy most about working for this company"
"What are some of the challenges this position may face"
Showing posts with label Recruitment. Show all posts
Showing posts with label Recruitment. Show all posts
Monday, 26 November 2018
Sunday, 27 November 2016
Email, Text but not face to Face
So earlier this week I got some work related news telling me when my contract at work was up. However instead of being pulled aside and someone saying in private "Just to let you know your contract is up in two months and we are not going to renew" all the temps got a shoddy group email.
I for one am not happy with this, I think its unprofessional and shows a distinct lack of character and class. I have had a rant with the person who sent this email, her manager and my managers manager for a lack of communication. In the age of multi media, social media and communication I find it rather bizarre that professionals (and recruitment consultants) can get communication so wrong.
I for one am not happy with this, I think its unprofessional and shows a distinct lack of character and class. I have had a rant with the person who sent this email, her manager and my managers manager for a lack of communication. In the age of multi media, social media and communication I find it rather bizarre that professionals (and recruitment consultants) can get communication so wrong.
Thursday, 10 September 2015
My Least Favourite Waste of Time
Good afternoon ladies and gentle readers, I hope I find you fettle. As I write this entry its a barmy August evening and I hope your getting the summer weather where you are. Anyway on with the blog, most of my blogs are written as a bit of fun however sometimes I have to rant and get something out of my system, this is one of those times. For the first time in a while (and because some of you requested) I'm doing a job search entry. This particular blog is going to cover two separate application processes with two parts of the same overall company.
In late December I left my place of work on a temp contract and was looking for work, which is a struggle at that time of year due to the first three months of the year being quiet in most industries. Someone shared on facebook that Admiral Insurance were taking people on so I logged onto Admirals recruitment site and had a little investigation. For those of you who don't know the Admiral Group is a large insurance company located throughout South Wales (Newport, Cardiff and Swansea). Apparently Admiral is expanding and was going to be doing some things I would like to do as well as things that I'm experienced in. So I filled in the on line application form for a CSR (Customer Service Representative) under the Gladiator brand. After completing the form I received an email saying I'd got through to the next stage which was a phone interview and asked to log back into Admirals recruitment site to select an interview slot. I chose 14:30 the following Thursday the 29th of January.
This was a few days away and it gave me a chance to have a more detailed look at the company. Go over my weak spots in interviews and come up with some answers for competency questions which I was a little out of practise with. Thursday 14:30 soon arrived and I received a phone call from a polite cheery voiced woman who proceeded to interview me. After forty-five minutes of stringent interviewing we reached the end and I was informed that I had passed and was invited to a 'meet and greet' the following Thursday at 09:30. All in all not a bad result and I had a week to prepare myself for what I was informed would be a three - maybe four hour chance for me to find out a bit more about the company plus be interviewed.
A week later and off I popped to Swansea, I'd been asked to get there for 09:00 which meant an early rise to leave the house 07:30, a twenty minute walk, half hour train journey and a slow amble to SA1 as I composed myself. Wearing my hair & makeup as professional as I could get it and dressed in professional top, trousers plus bag I looked the typical interviewee. I do have a confession to make at this stage, Admiral have three buildings in Swansea, one out in the vale and two in the SA1 development near town, along with 95% of my fellow applicants I went to the wrong building - I went to the main building 'Admiral Group House' when the Gladiator brand is located in the Ellipse building. After being informed we were at the wrong building I got directions from the security guard and led my fellow applicants three minutes down the road to the correct building.
We were greeted at the door by one of the recruitment girls (the recruitment team in Group House had phoned ahead to tell them what happened) and led through the call centre into one of the meeting rooms. The three recruitment people then took us through a presentation about Admiral (having done my research I knew most of it although I made sure to look interested). We were then given the traditional task of quizzing the person sat next to us fortunately me and the girl talked 10 to the dozen so we were able to get all the requested information out of each other. We were then given another presentation this time centring on the job itself and Gladiator itself.
At this point things got a little bit strange, we were then divided up into two groups of seven. The first group were to listen in to some agents on the floor (buddying) and be interviewed one by one while the second group (included) me stood waiting in a corridor for an hour. Every so often one of the first group would be pulled off the floor to be interviewed then we would 'buddy up' when they were all done. They did say we could wait in the chill out lounge but we didn't have a pass to get back in out of the corridor.
So an hour later the other team had been interviewed and left, meaning we got to 'buddy up' to an agent. I should say at this point that any name I give will be made up... just because. I sat down next to a young chap called Tim who gave the worst performance I'd ever seen in a call centre. After a few minutes I was having to point out where the information he needed was on the screen. During one call he put the client on hold and left the desk, I have no idea how long he was gone for but in that time the client had got bored, hung up, called back and had his query dealt with by another agent. Ideally I was hoping to pick something up to ask about during the interview but it didn't happen. Essentially for forty-five minutes I was sat at a blank screen whilst my agent was doing a tour of the room occasionally coming back to his desk (just to be clear he was not on a break) for a few minutes now and again. If this guy could get a job I was a dead cert to get a job if this was the level of worker Admiral had.
So after enduring this one of the recruitment staff collected me for the actual interview. It was her and another recruiter who I hadn't met yet sat side by side at a table with myself at the other end. The first question I was asked was 'had I enjoyed listening in?' I didn't want to start off on a bad foot or get a new colleague into trouble on the first day so I tried to sidestep by saying I didn't get to hear or see much due to the calls being long and awkward. After a 'how do you,' handshake and positioning myself on the chair in a positive open manner the interview began. The recruiter who I'd met I'll call Julie and the one who I'd not seen before the interview I'll call Bindy, they were both a bit 'sensible shoes' and it was quite hard getting them to open up - especially when they were the ones who should be getting me to open up. The interview didn't actually last long, I was asked a bit about my background and personal life which I answered in detail. I was asked a question about building rapport and asked to give some previous examples. I'd been expecting this and had practised an answer, I spoke about my previous call centre work and gave the examples of when I worked in a loan brokers talking about what the loan was for, when I worked for Vodafone I'd often chat about their model of phone and if they'd seen any models we had coming out they had their eye on for a future upgrade. Just giving examples that I could chat with a client and not leaving them hanging in an awkward pause - that kind of thing. They then asked about the gap I had in the last five years when I left the industry, rather than lie I said I'd left due to transphobia in the workplace and had looked to get out of the industry due to it having a negative affect on my career.
What I'm going to explain now is what every person in the transgender community has gone through. Their jaws hit the table and the penny dropped, given the clothes I was wearing, the makeup and the hair I'd have expected them to notice when I walked through the door. All of a sudden there was a panic in both their eyes, Bindy must have had some kind of auto reflex as she then gave a speech about Admiral being an equal opportunities employer. All very good to hear and at that point inside I gave a sigh of relief and was perked up for the rest of the interview, when (bearing in mind we're about six minutes in) Bindy ended the interview and and asked me to leave. I kept myself composed as its not the best idea to create a confrontation, a sentence famously said by Terrance Dicks or possibly Malcolm Hulke. I have put up with a lot of transphobic crap but I've never had the interview stopped and been removed from the building before. Everyone else got at least a twenty-five to forty minutes interview I was turfed out when the penny dropped that I was trans. Utterly disgusting.
I trudged home fully knowing I hadn't got the job, despite the experience of this 'meet and greet' when I'd looked into Admiral I thought it looked fantastic and thought (as I do now) it was an ideal workplace for me. The following Monday I received a generic email saying "we received a high calibre of candidate and some of the other candidates demonstrated a closer match to what we are recruiting for at this present time" in short absolute bull shit. My call centre experience was extensive - I'd done customer service, sales retentions, worked for brokers (which is what Gladiator is), managed departments, actually set up departments and worked in industries as extensive as banking to broadband suppliers.
However what this email also had which was rare on this day and age was a phone number to ring for individual feedback. I was still in this! Perhaps I could resit the interview with a non transphobe while management investigated Julie and Bindy! I proceeded to ring the number and spoke to a recruitment girl, I asked for feedback first before I made any complaints and the feedback was 'I hadn't given any examples of building rapport' if I wasn't already livid I was even more livid now. Not only had they been discriminatory during the interview they'd put a load of rubbish in the recording of it to cover their backs.
I told them that was incorrect and retold the exact examples I had given in my interview, I also said my treatment of having my interview stopped was nothing short of trans phobic. She escalated the call and eventually I spoke to two separate people who repeated the phrase: I'm sure that's not the case. Over the course of those two calls I stated my case that I'd had my interview stopped and been discriminated against by a transphobe but all I got in reply was 'I'm sure that's not the case' repeated back at me after every sentence. Eventually I was offered a call back from the head of recruitment which I accepted as I was getting nowhere with these two but I never received a further call.
There ends my first attempt to get a job with Admiral, ending in transphobia and a cover up by recruitment staff who didn't care. Despite my experience I still held hopes of working with them in the future, the fact is they are doing things I would like to do. Nevertheless as is the norm these days after getting rejected I would be unable to apply with them for six months. I'd like to say that I think this isn't an isolated incident and that Admiral is an equal opportunities employer but I'm sure that's not the case.
In late December I left my place of work on a temp contract and was looking for work, which is a struggle at that time of year due to the first three months of the year being quiet in most industries. Someone shared on facebook that Admiral Insurance were taking people on so I logged onto Admirals recruitment site and had a little investigation. For those of you who don't know the Admiral Group is a large insurance company located throughout South Wales (Newport, Cardiff and Swansea). Apparently Admiral is expanding and was going to be doing some things I would like to do as well as things that I'm experienced in. So I filled in the on line application form for a CSR (Customer Service Representative) under the Gladiator brand. After completing the form I received an email saying I'd got through to the next stage which was a phone interview and asked to log back into Admirals recruitment site to select an interview slot. I chose 14:30 the following Thursday the 29th of January.
This was a few days away and it gave me a chance to have a more detailed look at the company. Go over my weak spots in interviews and come up with some answers for competency questions which I was a little out of practise with. Thursday 14:30 soon arrived and I received a phone call from a polite cheery voiced woman who proceeded to interview me. After forty-five minutes of stringent interviewing we reached the end and I was informed that I had passed and was invited to a 'meet and greet' the following Thursday at 09:30. All in all not a bad result and I had a week to prepare myself for what I was informed would be a three - maybe four hour chance for me to find out a bit more about the company plus be interviewed.
A week later and off I popped to Swansea, I'd been asked to get there for 09:00 which meant an early rise to leave the house 07:30, a twenty minute walk, half hour train journey and a slow amble to SA1 as I composed myself. Wearing my hair & makeup as professional as I could get it and dressed in professional top, trousers plus bag I looked the typical interviewee. I do have a confession to make at this stage, Admiral have three buildings in Swansea, one out in the vale and two in the SA1 development near town, along with 95% of my fellow applicants I went to the wrong building - I went to the main building 'Admiral Group House' when the Gladiator brand is located in the Ellipse building. After being informed we were at the wrong building I got directions from the security guard and led my fellow applicants three minutes down the road to the correct building.
We were greeted at the door by one of the recruitment girls (the recruitment team in Group House had phoned ahead to tell them what happened) and led through the call centre into one of the meeting rooms. The three recruitment people then took us through a presentation about Admiral (having done my research I knew most of it although I made sure to look interested). We were then given the traditional task of quizzing the person sat next to us fortunately me and the girl talked 10 to the dozen so we were able to get all the requested information out of each other. We were then given another presentation this time centring on the job itself and Gladiator itself.
At this point things got a little bit strange, we were then divided up into two groups of seven. The first group were to listen in to some agents on the floor (buddying) and be interviewed one by one while the second group (included) me stood waiting in a corridor for an hour. Every so often one of the first group would be pulled off the floor to be interviewed then we would 'buddy up' when they were all done. They did say we could wait in the chill out lounge but we didn't have a pass to get back in out of the corridor.
So an hour later the other team had been interviewed and left, meaning we got to 'buddy up' to an agent. I should say at this point that any name I give will be made up... just because. I sat down next to a young chap called Tim who gave the worst performance I'd ever seen in a call centre. After a few minutes I was having to point out where the information he needed was on the screen. During one call he put the client on hold and left the desk, I have no idea how long he was gone for but in that time the client had got bored, hung up, called back and had his query dealt with by another agent. Ideally I was hoping to pick something up to ask about during the interview but it didn't happen. Essentially for forty-five minutes I was sat at a blank screen whilst my agent was doing a tour of the room occasionally coming back to his desk (just to be clear he was not on a break) for a few minutes now and again. If this guy could get a job I was a dead cert to get a job if this was the level of worker Admiral had.
So after enduring this one of the recruitment staff collected me for the actual interview. It was her and another recruiter who I hadn't met yet sat side by side at a table with myself at the other end. The first question I was asked was 'had I enjoyed listening in?' I didn't want to start off on a bad foot or get a new colleague into trouble on the first day so I tried to sidestep by saying I didn't get to hear or see much due to the calls being long and awkward. After a 'how do you,' handshake and positioning myself on the chair in a positive open manner the interview began. The recruiter who I'd met I'll call Julie and the one who I'd not seen before the interview I'll call Bindy, they were both a bit 'sensible shoes' and it was quite hard getting them to open up - especially when they were the ones who should be getting me to open up. The interview didn't actually last long, I was asked a bit about my background and personal life which I answered in detail. I was asked a question about building rapport and asked to give some previous examples. I'd been expecting this and had practised an answer, I spoke about my previous call centre work and gave the examples of when I worked in a loan brokers talking about what the loan was for, when I worked for Vodafone I'd often chat about their model of phone and if they'd seen any models we had coming out they had their eye on for a future upgrade. Just giving examples that I could chat with a client and not leaving them hanging in an awkward pause - that kind of thing. They then asked about the gap I had in the last five years when I left the industry, rather than lie I said I'd left due to transphobia in the workplace and had looked to get out of the industry due to it having a negative affect on my career.
What I'm going to explain now is what every person in the transgender community has gone through. Their jaws hit the table and the penny dropped, given the clothes I was wearing, the makeup and the hair I'd have expected them to notice when I walked through the door. All of a sudden there was a panic in both their eyes, Bindy must have had some kind of auto reflex as she then gave a speech about Admiral being an equal opportunities employer. All very good to hear and at that point inside I gave a sigh of relief and was perked up for the rest of the interview, when (bearing in mind we're about six minutes in) Bindy ended the interview and and asked me to leave. I kept myself composed as its not the best idea to create a confrontation, a sentence famously said by Terrance Dicks or possibly Malcolm Hulke. I have put up with a lot of transphobic crap but I've never had the interview stopped and been removed from the building before. Everyone else got at least a twenty-five to forty minutes interview I was turfed out when the penny dropped that I was trans. Utterly disgusting.
I trudged home fully knowing I hadn't got the job, despite the experience of this 'meet and greet' when I'd looked into Admiral I thought it looked fantastic and thought (as I do now) it was an ideal workplace for me. The following Monday I received a generic email saying "we received a high calibre of candidate and some of the other candidates demonstrated a closer match to what we are recruiting for at this present time" in short absolute bull shit. My call centre experience was extensive - I'd done customer service, sales retentions, worked for brokers (which is what Gladiator is), managed departments, actually set up departments and worked in industries as extensive as banking to broadband suppliers.
However what this email also had which was rare on this day and age was a phone number to ring for individual feedback. I was still in this! Perhaps I could resit the interview with a non transphobe while management investigated Julie and Bindy! I proceeded to ring the number and spoke to a recruitment girl, I asked for feedback first before I made any complaints and the feedback was 'I hadn't given any examples of building rapport' if I wasn't already livid I was even more livid now. Not only had they been discriminatory during the interview they'd put a load of rubbish in the recording of it to cover their backs.
I told them that was incorrect and retold the exact examples I had given in my interview, I also said my treatment of having my interview stopped was nothing short of trans phobic. She escalated the call and eventually I spoke to two separate people who repeated the phrase: I'm sure that's not the case. Over the course of those two calls I stated my case that I'd had my interview stopped and been discriminated against by a transphobe but all I got in reply was 'I'm sure that's not the case' repeated back at me after every sentence. Eventually I was offered a call back from the head of recruitment which I accepted as I was getting nowhere with these two but I never received a further call.
There ends my first attempt to get a job with Admiral, ending in transphobia and a cover up by recruitment staff who didn't care. Despite my experience I still held hopes of working with them in the future, the fact is they are doing things I would like to do. Nevertheless as is the norm these days after getting rejected I would be unable to apply with them for six months. I'd like to say that I think this isn't an isolated incident and that Admiral is an equal opportunities employer but I'm sure that's not the case.
Wednesday, 29 October 2014
Selling Yourself For the Pound
For those who aren't aware I recently left Swansea's Amazon branch for the fifth time (sadly this is not a record) and have been since looking for work. However all this has resulted in endless days of applications and a few phone interviews. Although proving the old adage you wait half an hour for a bus and then two come along at once I recently had my first two proper interviews within a few days of each other.
I was perusing the Directgov website for jobs one day and noticed that Save Britain Money had been advertising for jobs about a month earlier. For those unaware they are best known as BBC 3's The Call Centre.
Rather than apply through some old out of date adverts I thought I'd send them my CV and details directly by the web site. I've got a lot of experience in call centre environments and thought it would be a good place to get my career on track. Lo and behold after sending my CV I got a call ten minutes later from a chap called Stephen on behalf of SBM. After a quick chat I was invited to an interview at 13:30 the following Wednesday.
I always say if you've got a company which suits your background and skill set nearby send your details in and get yourself noticed. I have an extensive background in call centres ranging from front line, inbound, outbound, sales, customer service, training, floor walking and management. On top of that after looking at the web site I found they were branching into financial services which is where I've had my most successful period in my career and got my management experience.
After doing my research on the company I set out to Swansea, a 20 minute walk to the train station followed by a 20 minute train ride into Swansea Central and then a 45 minute walk to Swansea Enterprise Park in pouring rain saw me arrive a good 20 minutes early. I stepped through the door and was greeted by the sound of a massive crash, I turned to my left to see that Hayley the tea girl crashing her trolley trying to exit a lift.
I was shown in to the canteen by the security guard and spent half an hour chatting to staff and other people here for the interview. On chatting to some new starters I found the procedure was a quick one on one interview and then you'd be brought back for a group interview. After fifty minutes I was called into an office by Stephen who I'd spoken to on the phone. I politely listened when he told me about the company and various things I had already found out and a number of things I hadn't. I then told him about myself making sure to focus on my call centre experience, extensive sales background and experience in managing a sales force selling financial services. After five minutes the interview was over and Stephen said he would call me later to schedule a second interview. I made my way home, that evening while playing Mass Effect 2 Stephen called. Apparently they had "sold their available slots" and would contact me in six weeks when they had openings. Needless to say this was disappointing stuff, I had hoped that given my experience it would have been a case of "blimey this candidates good get them in ASAP" however I went to them and knew they weren't recruiting at the moment. As I type this its two weeks on and only four weeks until they start taking people on so its something in the bank if nothing turns up in the mean time.
The next day I had a text from Hays (a recruitment firm) asking me if I was interested in working for Virgin Media in customer service. This offer brought up conflicting emotions, long time readers will know that I'm transgender. A number of years ago I applied for a job at the Virgin Swansea site (when it was NTL), I applied for a job as a Com which is a managerial level job. I interviewed for the job, however on informing them I was trans all of a sudden instead of a Com I was offered a front line job on customer service. It was my second experience of HR and the recruitment industries transphobic attitude and I took the job with the agreement after three months I could re-interview for the Com job. Three months went by and the Com job interview never happened and I left.
After some thought I emailed them saying I was interested, theres no way Virgin could be as bad as NTL so I had little to lose. The following day I had a phone interview which I passed and my in person interview was scheduled for the next Monday at 10:00. However I woke up that morning to see that there had been an explosion at Didcot which had screwed up the Great Western train line. This resulted in me having to run from Swansea Central to Matrix Court. The interview was a one on one in which I had to give examples of certain situations and also put over my experience. I mentioned I'd worked on the site before and went into detail on my call centre experience. On finishing I was told I should hear back later that day, in reality it would be a week until I heard back and that was after I had to politely push them that it had been four days when I was meant to hear back later that day.
The following Monday I was called and told I didn't get the position due to "a lack of experience" which is complete bullshit. As said earlier I have a number of years experience in call centres ranging from front line work, inbound, outbound, sales, customer service, training, floor walking and management. It really knocked me for six, I had done enough to get the post and had the experience. I should be used to this by now as its something the trans community are used to, ie not getting jobs we should walk in to. Sadly the last few years have resulted in me going in and out of Amazon on a temp basis. Hopefully the next application will have a happier outcome.
I was perusing the Directgov website for jobs one day and noticed that Save Britain Money had been advertising for jobs about a month earlier. For those unaware they are best known as BBC 3's The Call Centre.
Rather than apply through some old out of date adverts I thought I'd send them my CV and details directly by the web site. I've got a lot of experience in call centre environments and thought it would be a good place to get my career on track. Lo and behold after sending my CV I got a call ten minutes later from a chap called Stephen on behalf of SBM. After a quick chat I was invited to an interview at 13:30 the following Wednesday.
I always say if you've got a company which suits your background and skill set nearby send your details in and get yourself noticed. I have an extensive background in call centres ranging from front line, inbound, outbound, sales, customer service, training, floor walking and management. On top of that after looking at the web site I found they were branching into financial services which is where I've had my most successful period in my career and got my management experience.
After doing my research on the company I set out to Swansea, a 20 minute walk to the train station followed by a 20 minute train ride into Swansea Central and then a 45 minute walk to Swansea Enterprise Park in pouring rain saw me arrive a good 20 minutes early. I stepped through the door and was greeted by the sound of a massive crash, I turned to my left to see that Hayley the tea girl crashing her trolley trying to exit a lift.
I was shown in to the canteen by the security guard and spent half an hour chatting to staff and other people here for the interview. On chatting to some new starters I found the procedure was a quick one on one interview and then you'd be brought back for a group interview. After fifty minutes I was called into an office by Stephen who I'd spoken to on the phone. I politely listened when he told me about the company and various things I had already found out and a number of things I hadn't. I then told him about myself making sure to focus on my call centre experience, extensive sales background and experience in managing a sales force selling financial services. After five minutes the interview was over and Stephen said he would call me later to schedule a second interview. I made my way home, that evening while playing Mass Effect 2 Stephen called. Apparently they had "sold their available slots" and would contact me in six weeks when they had openings. Needless to say this was disappointing stuff, I had hoped that given my experience it would have been a case of "blimey this candidates good get them in ASAP" however I went to them and knew they weren't recruiting at the moment. As I type this its two weeks on and only four weeks until they start taking people on so its something in the bank if nothing turns up in the mean time.
The next day I had a text from Hays (a recruitment firm) asking me if I was interested in working for Virgin Media in customer service. This offer brought up conflicting emotions, long time readers will know that I'm transgender. A number of years ago I applied for a job at the Virgin Swansea site (when it was NTL), I applied for a job as a Com which is a managerial level job. I interviewed for the job, however on informing them I was trans all of a sudden instead of a Com I was offered a front line job on customer service. It was my second experience of HR and the recruitment industries transphobic attitude and I took the job with the agreement after three months I could re-interview for the Com job. Three months went by and the Com job interview never happened and I left.
After some thought I emailed them saying I was interested, theres no way Virgin could be as bad as NTL so I had little to lose. The following day I had a phone interview which I passed and my in person interview was scheduled for the next Monday at 10:00. However I woke up that morning to see that there had been an explosion at Didcot which had screwed up the Great Western train line. This resulted in me having to run from Swansea Central to Matrix Court. The interview was a one on one in which I had to give examples of certain situations and also put over my experience. I mentioned I'd worked on the site before and went into detail on my call centre experience. On finishing I was told I should hear back later that day, in reality it would be a week until I heard back and that was after I had to politely push them that it had been four days when I was meant to hear back later that day.
The following Monday I was called and told I didn't get the position due to "a lack of experience" which is complete bullshit. As said earlier I have a number of years experience in call centres ranging from front line work, inbound, outbound, sales, customer service, training, floor walking and management. It really knocked me for six, I had done enough to get the post and had the experience. I should be used to this by now as its something the trans community are used to, ie not getting jobs we should walk in to. Sadly the last few years have resulted in me going in and out of Amazon on a temp basis. Hopefully the next application will have a happier outcome.
Tuesday, 9 September 2014
The Amazon.com Chronicles (Part 1)
Regular readers of this blog will be aware that over the last few years I have been working for the Internet retailer Amazon.com. I say "work" but I use the term loosely its far more accurate to say I have had the piss taken out of me by Amazon and the various agencies who have employed me. It looks as though my time at Amazon has finally come to an end and my overwhelming feelings are relief and disappointment that four years of my professional life have been wasted.
I started at Amazon in October 2010, my career had gone into a few dead ends and I was anxious to kick start it and a world wide company like Amazon looked as good a place as any. A day examining the company and career section of its website showed it had openings in areas I was experienced in and they were doing things I'd like to do. My aim was to get in the door and start applying for jobs of which I had experience to work myself back up the career ladder.
I applied for a job at Amazons Fulfilment Centre in Swansea via an agency called Quest Recruitment. I did the required drugs and aptitude test and a week later they called back offering me the position of a picker. My job would be to collect items that customers had ordered via the website. Each team had an area manager (strangely mine was a temp) and some team leaders, there were also site reps on site to represent you on behalf of the agencies. I informed the area manager and site reps that I would like to be kept aware of any job opportunities on site as I was hoping to use this job as a stepping stone. Every week the site rep would come around with each persons score and give you a form with your stats on. Mine were quite good, often between 100% and 110% dipping down as low as 85% sometimes when there wasn't much work or I was injured. For those of you who can't remember winter 2010 was quite a cold one and at one point in South Wales public transport went down and I had to walk to work, during which I slipped and fell down the footbridge going over the roundabout just before Briton Ferry bridge and did my knee in. I was still able to complete my shift and fulfil my contracted hours.
One day I was going along doing a batch of orders in the pick tower and a chap walks up and stops me. He says he's an operations manager and my area manager has just informed in that my poor scores were bringing his teams scores down and that I should pull my finger out if I didn't want to be sacked at the end of the day. I informed him that my scores were over target for this and the previous few weeks and he walked off. I had a word with my site rep and said if my area manager was going to senior management telling them I had poor scores I wanted him reported to HR. (I couldn't go to HR as HR "do not handle temps") Then the following week I was called back to the pick desk with 10 other people for the area manager to give us a "pep talk." He gave everyone their score except me and us we had to improve, I asked for my score and he said 97%. Out of everyone else in that group the highest score anyone else had was 46%. I then asked why I was included in this group and his reply was "you all started at the same time and as a group are low scoring trouble makers." I immediately told the site rep to sort this guy out.
Anyway around this time the Christmas period ended and we moved into January, also the work started to dry up and lay offs happened. In the first week of January everyone else in that "pep talk" group was laid off and we were regularly sent home after 15 minutes of work (shifts rotated weekly between starting at 6AM or 2PM). On the 17th of January I was called down to the pick desk, the area manager told me when I arrived that I was being taken on as a permanent associate and congratulated me. I was well chuffed, I thought to myself "that's stage one dealt with lets get onto stage two and hopefully get my career back on track". A few hours later I had another message on my gun, with half an hour on the shift to go I was called back to the pick desk. The area manager had gone and all that was there was a team lead and cart runner. The team lead took my gun off me and said I was to wait in the drop zone for everyone else, I asked the cart runner what was happening and he said "your going to see HR." I thought, blimey that's quick, I'm going to be signing the forms and transferred from Quest to Amazon before the end of the shift. Myself and a few others then went up to a room in HR where we met some others from other departments. A HR officer then walked in and informed us we were being laid off as the early months of they year were traditionally quiet and the Christmas peak rush was over.
Needless to say I was pissed off, I informed them I had been told three hours previously I was being made permanent. The HR officer said I must have misunderstood what my area manager had told me, I informed her that I had been using the English language since moving on from baby talk and demanded to make an official complaint about my area manager and for him to be sacked. She said she couldn't do anything and that I should handle this via my Agency, now at this point I should say every other agency bar mine was present and as we were being made to clear our lockers and leave I had no way of getting to the agency desk on the Fulfilment Centre floor. The next day visited the Quest Recruitment Swansea branch, they said they couldn't do anything about my area manager as technically I wasn't an active associate on the Amazon contract anymore, however I did opt to put my name on the rehire list for when things started getting busy on the site.
If you'll indulge me ladies and gentle readers I'm now going to fiddle with the narrative. I would come back later in the year and the area manager not only was still there but had now been made permanent. I was told I couldn't make a formal complaint as six months had gone by. However the area manager (one Andrew Evans) wouldn't last long, it turned out his agency and Amazon hadn't performed a thorough background search on him and out of the blue Amazon would get a call from a newspaper asking about this:
http://www.southwales-eveningpost.co.uk/Dodgy-family-firms-preyed-customers/story-16819547-detail/story.html
It turns out that Andrew Evans had neglected to inform his employer that he had been done for fraud. Now I'm often one to give people the benefit of the doubt but I have to ask how a vindictive sicko who had tried to con vulnerable pensioners out of their savings can be put into a supervisory position without a background check being performed. Needless to say many complaints from temps had been made against him but they were all fobbed off. However when finding out about the above court case he was thrown out so fast his feet never touched the ground.
Well that's the story of my first stint with Amazon, I'll cover the rest of my time there at a later date.
I started at Amazon in October 2010, my career had gone into a few dead ends and I was anxious to kick start it and a world wide company like Amazon looked as good a place as any. A day examining the company and career section of its website showed it had openings in areas I was experienced in and they were doing things I'd like to do. My aim was to get in the door and start applying for jobs of which I had experience to work myself back up the career ladder.
I applied for a job at Amazons Fulfilment Centre in Swansea via an agency called Quest Recruitment. I did the required drugs and aptitude test and a week later they called back offering me the position of a picker. My job would be to collect items that customers had ordered via the website. Each team had an area manager (strangely mine was a temp) and some team leaders, there were also site reps on site to represent you on behalf of the agencies. I informed the area manager and site reps that I would like to be kept aware of any job opportunities on site as I was hoping to use this job as a stepping stone. Every week the site rep would come around with each persons score and give you a form with your stats on. Mine were quite good, often between 100% and 110% dipping down as low as 85% sometimes when there wasn't much work or I was injured. For those of you who can't remember winter 2010 was quite a cold one and at one point in South Wales public transport went down and I had to walk to work, during which I slipped and fell down the footbridge going over the roundabout just before Briton Ferry bridge and did my knee in. I was still able to complete my shift and fulfil my contracted hours.
One day I was going along doing a batch of orders in the pick tower and a chap walks up and stops me. He says he's an operations manager and my area manager has just informed in that my poor scores were bringing his teams scores down and that I should pull my finger out if I didn't want to be sacked at the end of the day. I informed him that my scores were over target for this and the previous few weeks and he walked off. I had a word with my site rep and said if my area manager was going to senior management telling them I had poor scores I wanted him reported to HR. (I couldn't go to HR as HR "do not handle temps") Then the following week I was called back to the pick desk with 10 other people for the area manager to give us a "pep talk." He gave everyone their score except me and us we had to improve, I asked for my score and he said 97%. Out of everyone else in that group the highest score anyone else had was 46%. I then asked why I was included in this group and his reply was "you all started at the same time and as a group are low scoring trouble makers." I immediately told the site rep to sort this guy out.
Anyway around this time the Christmas period ended and we moved into January, also the work started to dry up and lay offs happened. In the first week of January everyone else in that "pep talk" group was laid off and we were regularly sent home after 15 minutes of work (shifts rotated weekly between starting at 6AM or 2PM). On the 17th of January I was called down to the pick desk, the area manager told me when I arrived that I was being taken on as a permanent associate and congratulated me. I was well chuffed, I thought to myself "that's stage one dealt with lets get onto stage two and hopefully get my career back on track". A few hours later I had another message on my gun, with half an hour on the shift to go I was called back to the pick desk. The area manager had gone and all that was there was a team lead and cart runner. The team lead took my gun off me and said I was to wait in the drop zone for everyone else, I asked the cart runner what was happening and he said "your going to see HR." I thought, blimey that's quick, I'm going to be signing the forms and transferred from Quest to Amazon before the end of the shift. Myself and a few others then went up to a room in HR where we met some others from other departments. A HR officer then walked in and informed us we were being laid off as the early months of they year were traditionally quiet and the Christmas peak rush was over.
Needless to say I was pissed off, I informed them I had been told three hours previously I was being made permanent. The HR officer said I must have misunderstood what my area manager had told me, I informed her that I had been using the English language since moving on from baby talk and demanded to make an official complaint about my area manager and for him to be sacked. She said she couldn't do anything and that I should handle this via my Agency, now at this point I should say every other agency bar mine was present and as we were being made to clear our lockers and leave I had no way of getting to the agency desk on the Fulfilment Centre floor. The next day visited the Quest Recruitment Swansea branch, they said they couldn't do anything about my area manager as technically I wasn't an active associate on the Amazon contract anymore, however I did opt to put my name on the rehire list for when things started getting busy on the site.
If you'll indulge me ladies and gentle readers I'm now going to fiddle with the narrative. I would come back later in the year and the area manager not only was still there but had now been made permanent. I was told I couldn't make a formal complaint as six months had gone by. However the area manager (one Andrew Evans) wouldn't last long, it turned out his agency and Amazon hadn't performed a thorough background search on him and out of the blue Amazon would get a call from a newspaper asking about this:
http://www.southwales-eveningpost.co.uk/Dodgy-family-firms-preyed-customers/story-16819547-detail/story.html
It turns out that Andrew Evans had neglected to inform his employer that he had been done for fraud. Now I'm often one to give people the benefit of the doubt but I have to ask how a vindictive sicko who had tried to con vulnerable pensioners out of their savings can be put into a supervisory position without a background check being performed. Needless to say many complaints from temps had been made against him but they were all fobbed off. However when finding out about the above court case he was thrown out so fast his feet never touched the ground.
Well that's the story of my first stint with Amazon, I'll cover the rest of my time there at a later date.
Friday, 16 May 2014
Recruitment consultants and the recruitment industry
Good afternoon ladies and gentle readers, you'll notice things have been a tad quiet on the blog this month, this is down to me throwing myself into getting back into employment. If you'll indulge me for a moment you may remember a blog entry from last year where I went into detail on my ongoing adventures with HR and recruitment personnel, for this blog I'm going to go into depth on my ongoing relationship with a particular recruitment firm over the past few months. Due to the fact I don't want my potential employers reading this and suing me I'm going to refer to the company in question as Nile and the recruitment agency as Abacab.
In late January I was going about my daily routine working for Nile and I asked my area manager if I could speak to HR. I had some ongoing issues and I wanted to speak to someone officially about them (actually these issues weren't work related, they were personal and I felt it was only fair to inform them), the manager said he'd send a message to my gun later in the day when he could spare me. So towards the end of the shift I got a message on my gun to come down to the desk, stood there was a woman I'd never seen and she said she was taking me up to HR. So off we toddled up to the meeting room which was empty, I asked if it was her or someone else I was having this meeting with and she replied "oh I'm not apart of HR I'm a site rep for another agency, I just brought you up here to be released because your agencies site reps were on a break." Needless to say I was shocked, I'd been meaning to talk to HR about being made permanent after six months of target hitting brilliance from myself and here I was being let go.
After being released I hung around the canteen to have a word with the Abacab site rep, when he saw me he came over and said "don't worry, I was shocked when I saw you were on the release list too, your one of our top guys we're going to get you back in here asap and hopefully within six weeks so you can keep your bonus." Reluctantly I exited the FC after putting across how disappointed I was that no site reps from my agency told me, were not even at the meeting and didn't back me up when I stated my case to the Operations Manager over why I shouldn't be released. The following Monday I took the train to the Neath branch of Abacab to hand in my locker key, boots and hi viz. I had a chat with the recruitment consultants and made sure I was placed at the top of the rehire list then proceeded to sign on.
I then spent the next few months applying for various jobs always calling Abacab once a week. By 12/04/14 I was still looking for work and noticed an advert for Nile on line. I gave them a call again on the fourteenth, the girl I spoke to asked when I'd have my tests (drugs/aptitude/alcohol) done and I informed her I hadn't even been in for one. She then asked how I knew they were a recruiter for Nile and I informed her I had been registered with them for 18 months. We then scheduled my tests for two days time although for some reason which I wasn't told I'd have to go to the Swansea branch. So two days later I walked in to find I wasn't taking the tests and I was being registered as a brand new agent. I was then told that the Neath office had been closed down and for the past few months instead of sitting atop the rehire list I wasn't on the Swansea branch systems and my physical paper file was in a filing cabinet they'd had sent from the Neath office which hadn't even been opened yet. After proving I was an existing agent of there's they said they'd get my tests done asap which turned out to be fourteen days later on the 28th.
After these tests Abacab have one month to register and started with Nile, I gave them a ring to check for news twice the following week and eventually got a call on 09/05/14 saying I'd be starting the following Wednesday. To save money buying food on site I popped to the supermarket where my friend Tes goes and bought two weeks worth of work lunches. The following Monday I popped along to the job centre to sign off, mere yards from entering I got a phone call from Abacab. Apparently "Nile lowered the order they placed" and my spot on this weeks income had been cut. Rather than swear down the phone I laughed it off and then asked them to confirm I was now top of the rehire list and get the next spot in Nile that becomes available. Nile tell the agencies how many staff they'll be ordering, as I post this blog its just gone end of play Friday 16/05/14 and after a phone call I made to Abacab earlier this afternoon I have heard nothing. A week after being told I was employed I am unemployed and sadly nobody else is even responding to my applications.
I hope this goes some way to explaining my contempt and loathing for recruitment companies and recruitment consultants. I'm off to boot next doors dog up the bum, here's a video of Abacab by Genesis:
In late January I was going about my daily routine working for Nile and I asked my area manager if I could speak to HR. I had some ongoing issues and I wanted to speak to someone officially about them (actually these issues weren't work related, they were personal and I felt it was only fair to inform them), the manager said he'd send a message to my gun later in the day when he could spare me. So towards the end of the shift I got a message on my gun to come down to the desk, stood there was a woman I'd never seen and she said she was taking me up to HR. So off we toddled up to the meeting room which was empty, I asked if it was her or someone else I was having this meeting with and she replied "oh I'm not apart of HR I'm a site rep for another agency, I just brought you up here to be released because your agencies site reps were on a break." Needless to say I was shocked, I'd been meaning to talk to HR about being made permanent after six months of target hitting brilliance from myself and here I was being let go.
After being released I hung around the canteen to have a word with the Abacab site rep, when he saw me he came over and said "don't worry, I was shocked when I saw you were on the release list too, your one of our top guys we're going to get you back in here asap and hopefully within six weeks so you can keep your bonus." Reluctantly I exited the FC after putting across how disappointed I was that no site reps from my agency told me, were not even at the meeting and didn't back me up when I stated my case to the Operations Manager over why I shouldn't be released. The following Monday I took the train to the Neath branch of Abacab to hand in my locker key, boots and hi viz. I had a chat with the recruitment consultants and made sure I was placed at the top of the rehire list then proceeded to sign on.
I then spent the next few months applying for various jobs always calling Abacab once a week. By 12/04/14 I was still looking for work and noticed an advert for Nile on line. I gave them a call again on the fourteenth, the girl I spoke to asked when I'd have my tests (drugs/aptitude/alcohol) done and I informed her I hadn't even been in for one. She then asked how I knew they were a recruiter for Nile and I informed her I had been registered with them for 18 months. We then scheduled my tests for two days time although for some reason which I wasn't told I'd have to go to the Swansea branch. So two days later I walked in to find I wasn't taking the tests and I was being registered as a brand new agent. I was then told that the Neath office had been closed down and for the past few months instead of sitting atop the rehire list I wasn't on the Swansea branch systems and my physical paper file was in a filing cabinet they'd had sent from the Neath office which hadn't even been opened yet. After proving I was an existing agent of there's they said they'd get my tests done asap which turned out to be fourteen days later on the 28th.
After these tests Abacab have one month to register and started with Nile, I gave them a ring to check for news twice the following week and eventually got a call on 09/05/14 saying I'd be starting the following Wednesday. To save money buying food on site I popped to the supermarket where my friend Tes goes and bought two weeks worth of work lunches. The following Monday I popped along to the job centre to sign off, mere yards from entering I got a phone call from Abacab. Apparently "Nile lowered the order they placed" and my spot on this weeks income had been cut. Rather than swear down the phone I laughed it off and then asked them to confirm I was now top of the rehire list and get the next spot in Nile that becomes available. Nile tell the agencies how many staff they'll be ordering, as I post this blog its just gone end of play Friday 16/05/14 and after a phone call I made to Abacab earlier this afternoon I have heard nothing. A week after being told I was employed I am unemployed and sadly nobody else is even responding to my applications.
I hope this goes some way to explaining my contempt and loathing for recruitment companies and recruitment consultants. I'm off to boot next doors dog up the bum, here's a video of Abacab by Genesis:
Friday, 9 August 2013
Opportunities (Let's Make Lots of Money)
For the past few months dear readers I have been unemployed and just between you and me - I don't like it. Like myself I'm sure some readers will have experienced unemployment and there may even be some of you who have enjoyed it. While I'll admit the hours are cracking everything else is an absolute soul destroyer and all things considered I can't wait to see the end of it - which brings us to the theme of this blog: getting out of unemployment. Lets call a spade a spade, this isn't rocket science (unless your an unemployed rocket scientist) and there are a number of simple steps to follow. You look for a job, you find a job, you apply for the job and then its a case of either getting the job or going back to square one then starting again. I'm sure you'll agree it looks very straightforward, however there is an element to getting out of employment I have yet to touch upon, ladies and gentlemen I present to you the bane of my life the recruitment industry.
Over the last few months I have seen ineptitude from recruitment consultants and HR people that would make David Brent look like a candidate for Mensa. I'll probably touch on aspects of this in future blogs but there's one particular event I want to vent over at the moment. The tale begins last month one morning where I happened over this job advert:
Nothing to worry about there as you pretty much interact with people from birth (although some might say during) and it would be a chance to see who I was up against. Suitably attired that Tuesday morning I set off for CCS Review (also known as Consortium Technology Ltd), I'd done my research on the company, planned some questions and planned a few positive things about myself to slip in during the interview. I was expecting a number of things from the interview: a group exercise, typing/intranet system test, a bit of role play and one on one with the HR person in which to enquire about the company and put myself over to them as a prospective employee.
A quick train trip into Swansea and bracing walk found CCS placed just off Wind Street, for Who fans its quite close to where the exteriors to The Unquiet Dead were shot. A few of us interviewees turned up at the same time and we were led into the building. As we walked through the contact centre floor I dropped to the back of the group and took a few moments to examine my surroundings. The company seemed to exist in the basement of a quite impressive building and was full of the mixture of cocksure, stressed twenty somethings that populate the call centres of the country. In all honesty I wasn't impressed there seemed to be a lack of decorum, in particularly one team leader was busy moon walking instead of taking a call from an agent - it took him three minutes to get around to helping out the agent by which time I'd imagine whoever was on the other side of the phone would be fuming at having been kept waiting. I looked to the sales charts which showed they had a mixture of the impressive salespeople and people struggling who would soon be showed the door.
We were shown into the interview room which consisted of a large central table and some forms. The HR person said we would fill in the forms, then tell the group about ourselves including our favourite films (and if we had a super power what would we have) and could ask questions about the job afterwards. I don't know about you reader but that sounds a bit crap and lacking to me, on top of that the forms would end up regurgitating the information we'd given in our applications. Assuming HR person would go around the table clockwise I positioned myself on the far left of the room, this way I would be able to find out more about them and be in good position to mention something or ask questions other candidates hadn't covered. As we went around the room I found out more and more about the other contenders...
The first contender, was experienced in sales and had worked in a variety of Swansea call centres, had worked at team leader level and conducted himself well. He was a dead cert to get through and from his delivery and description of himself I could tell he'd be one to watch and I suspected when we were put on the training academy he was most likely to be my closest rival.
The second contender was No 1's goofy sidekick and appeared to be joined to him at the hip. They had worked together throughout Swansea's call centres but this guy was far from the talented one of the pair. It was 50/50 weather he'd get through.
No 3 is what we in South Wales call a "shunk" and stood no chance whatsoever. If he had turned up in clobber he was wearing on casual Friday he still would have been sent home, on top of that he couldn't string a sentence together and may have been hung over.
No 4 seemed only interested in the job because it was in staggering distance from her flat, didn't seem to care and was one of those people who think they are a "character" because they once wore orange on a Wednesday.
No 5 was a very nice chap fresh out of university with a Physics degree, had never worked in his life and looked like he had been dressed by him mum. I firmly placed him in the "nice guy but no chance" category, if he got through he would be gone within the month. If this had been for customer service he'd have a chance but in sales he was out of his depth.
No 6 was a competitor, like myself he appeared to have managed sales departments and was coming into the company like myself at a level lower than he would like. His demeanor showed that while he was professional I didn't think he'd do to well at entry level. I think he'd get in but I think he'd get stuck at entry level.
No 7 was a shop worker and had no sales experience. Despite this I think she'd get through as she put herself over very well in the interview.
No 8, Jesus bloody Christ where the hell did they get this guy from? Apparently he was some sort of weekend club manager who did pole dancing in his spare time.
No 9, was me.
As we went around the table telling our life stories and what super powers we wanted I grew more confident. By the time it was my turn to speak I had my speech planned out, I was able to mention that as well as lead generating I had experience of closing - something a few others kicked themselves for not mentioning, took them on a verbal tour of my work history and finished up by saying I'd like Wolverine's healing power so if I got injured I'd still be able to talk to the customers while I healed - I was the only person to link the power to the actual job. We finished off quizzing the HR person about the actual job then left to go about our different merry ways with a promise we'd be called back by the end of the day. I was full of confidence and had a skip in my step after a well done (albeit lacking from CCS Review) interview. However a few hours later i opened my email to find this:
Over the last few months I have seen ineptitude from recruitment consultants and HR people that would make David Brent look like a candidate for Mensa. I'll probably touch on aspects of this in future blogs but there's one particular event I want to vent over at the moment. The tale begins last month one morning where I happened over this job advert:
Company confidential
Out Bound call centre operatives
Job description
Due to expansion Our client is looking to employ new Call Centre operatives within their busy outbound call centre.
You will be making outbound calls offering a variety of services to the general public. You must be driven and sales focused and have the following skills and attributes:-
Excellent telephone skills
An ability to assess customer needs and discuss options combined with an ability work to deadlines and targets.
Excellent communication skills.
Confident and enthusiastic
Friendly and approachable
Persuasive and sales driven.
In return for this we offer a very competitive salary of £300.00 a week plus an enviable commission structure.
After a quick perusal I decided that this job my name on it, I have the sales skills having done door to door at the age of 16, I'd done telesales for a number of companies successfully and had even run a telesales team for a loan broker. Admittedly it was an entry level job and paid a lot less than my previous jobs however with my experience and background it was a case of being awesome at entry level for a month or two and then take the inevitable promotion. Checking the person spec it also looked like it was aimed at me so I sent off my CV and within the day I received a reply saying I'd been shortlisted. I phoned them up and had a brief chat with the HR and Recruitment Manager and arranged a suitable time and date for what I was informed would be a group interview.You will be making outbound calls offering a variety of services to the general public. You must be driven and sales focused and have the following skills and attributes:-
Excellent telephone skills
An ability to assess customer needs and discuss options combined with an ability work to deadlines and targets.
Excellent communication skills.
Confident and enthusiastic
Friendly and approachable
Persuasive and sales driven.
In return for this we offer a very competitive salary of £300.00 a week plus an enviable commission structure.
Nothing to worry about there as you pretty much interact with people from birth (although some might say during) and it would be a chance to see who I was up against. Suitably attired that Tuesday morning I set off for CCS Review (also known as Consortium Technology Ltd), I'd done my research on the company, planned some questions and planned a few positive things about myself to slip in during the interview. I was expecting a number of things from the interview: a group exercise, typing/intranet system test, a bit of role play and one on one with the HR person in which to enquire about the company and put myself over to them as a prospective employee.
A quick train trip into Swansea and bracing walk found CCS placed just off Wind Street, for Who fans its quite close to where the exteriors to The Unquiet Dead were shot. A few of us interviewees turned up at the same time and we were led into the building. As we walked through the contact centre floor I dropped to the back of the group and took a few moments to examine my surroundings. The company seemed to exist in the basement of a quite impressive building and was full of the mixture of cocksure, stressed twenty somethings that populate the call centres of the country. In all honesty I wasn't impressed there seemed to be a lack of decorum, in particularly one team leader was busy moon walking instead of taking a call from an agent - it took him three minutes to get around to helping out the agent by which time I'd imagine whoever was on the other side of the phone would be fuming at having been kept waiting. I looked to the sales charts which showed they had a mixture of the impressive salespeople and people struggling who would soon be showed the door.
We were shown into the interview room which consisted of a large central table and some forms. The HR person said we would fill in the forms, then tell the group about ourselves including our favourite films (and if we had a super power what would we have) and could ask questions about the job afterwards. I don't know about you reader but that sounds a bit crap and lacking to me, on top of that the forms would end up regurgitating the information we'd given in our applications. Assuming HR person would go around the table clockwise I positioned myself on the far left of the room, this way I would be able to find out more about them and be in good position to mention something or ask questions other candidates hadn't covered. As we went around the room I found out more and more about the other contenders...
The first contender, was experienced in sales and had worked in a variety of Swansea call centres, had worked at team leader level and conducted himself well. He was a dead cert to get through and from his delivery and description of himself I could tell he'd be one to watch and I suspected when we were put on the training academy he was most likely to be my closest rival.
The second contender was No 1's goofy sidekick and appeared to be joined to him at the hip. They had worked together throughout Swansea's call centres but this guy was far from the talented one of the pair. It was 50/50 weather he'd get through.
No 3 is what we in South Wales call a "shunk" and stood no chance whatsoever. If he had turned up in clobber he was wearing on casual Friday he still would have been sent home, on top of that he couldn't string a sentence together and may have been hung over.
No 4 seemed only interested in the job because it was in staggering distance from her flat, didn't seem to care and was one of those people who think they are a "character" because they once wore orange on a Wednesday.
No 5 was a very nice chap fresh out of university with a Physics degree, had never worked in his life and looked like he had been dressed by him mum. I firmly placed him in the "nice guy but no chance" category, if he got through he would be gone within the month. If this had been for customer service he'd have a chance but in sales he was out of his depth.
No 6 was a competitor, like myself he appeared to have managed sales departments and was coming into the company like myself at a level lower than he would like. His demeanor showed that while he was professional I didn't think he'd do to well at entry level. I think he'd get in but I think he'd get stuck at entry level.
No 7 was a shop worker and had no sales experience. Despite this I think she'd get through as she put herself over very well in the interview.
No 8, Jesus bloody Christ where the hell did they get this guy from? Apparently he was some sort of weekend club manager who did pole dancing in his spare time.
No 9, was me.
As we went around the table telling our life stories and what super powers we wanted I grew more confident. By the time it was my turn to speak I had my speech planned out, I was able to mention that as well as lead generating I had experience of closing - something a few others kicked themselves for not mentioning, took them on a verbal tour of my work history and finished up by saying I'd like Wolverine's healing power so if I got injured I'd still be able to talk to the customers while I healed - I was the only person to link the power to the actual job. We finished off quizzing the HR person about the actual job then left to go about our different merry ways with a promise we'd be called back by the end of the day. I was full of confidence and had a skip in my step after a well done (albeit lacking from CCS Review) interview. However a few hours later i opened my email to find this:
Hi .........,
Thank you for attending the interview of Telesales Advisor earlier today. Unfortunately, you were unsuccessful in your application.
We wish you the best in your future endeavours.
Kind Regards,
****** *******
"That's it?" I asked myself on reading the email, applied for a job I've previously excelled at, done excellent in the interview and all I get is future endeavoured - who the hell did they think I was, Chris Jericho? This rejection had a bad affect on me, I'd been unemployed after previously doing a job with little prospects and seen a chance to get back into the industry I'd previously excelled at and I get future endeavoured. Naturally I asked for some feedback, so if I'd done anything on I could work on it for my next application but heard nothing back.
I feel badly let down by CCS Review IMO they showed a complete lack of professionalism. The thing that gets me about unprofessional recruiters is nobody wins, I don't get employed, the company don't get the benefit of my experience and the recruitment personnel will just go about doing the same thing bringing down their own value getting found out when they move onto a new employer. I'll bounce back as I always do, someone else will employ me, CSS will continue with their poor recruitment policy and they'll be the ones that suffer long term.
Anyway that's that and as said earlier its time to move on, or in my case back to square one...
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